Refund policy

Return & Exchange Policy

At JessiePetiteBoutique, we strive to ensure that you're delighted with your purchase. 

If you’re not satisfied, here’s how our return and exchange process works:

Return Time Frame: You may return or exchange a product within 7 days of receiving the item. If we determine the issue is due to a defect or error on our part, we will offer a full refund or replacement at no additional cost.

Shipping Charges: Shipping charges for returns and exchanges are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or an error was made by us.

Customized Items: Customized items are non-refundable unless they are damaged during shipping or contain an error made by us. In such cases, we will provide a replacement or issue a credit.

Hygiene Policy for Earrings: To ensure hygiene and your safety, we are unable to accept returns or issue refunds for earrings.

Need love(flawed) or Discounted Items: Items marked as final sale, need love(flawed), or discounted may not be eligible for return. We may accept returns for these items at our discretion, but this does not set a precedent for other flawed or discounted items.

Initiating a Return or Exchange: To initiate a return or exchange, please contact us by email at jessiepetiteboutique@outlook.com or call us at 819-616-5103 during our business hours. Our contact details are listed on our Contact Us page.

Processing Time: Once we receive your return or exchange request, we will process your credit or send a replacement within 3 business days.

Additional Accommodations: We reserve the right to make exceptions on a case-by-case basis if the issue results from our error.

Customer Satisfaction: If you experience any quality issues or are otherwise dissatisfied with your order, please reach out to us promptly. We are committed to your satisfaction and are here to assist you. Thank you for choosing us!